Frequently Asked Questions (FAQs)

You can go to the Google Play Store or Apple App Store and search for united we care.

You can register on our platform with a few simple steps. Open the homepage and click on ‘Get Started’ in the top right corner of the page, or open the Android or iOS App and click on ‘Register’. Now click on ‘For Client’, and you will be able to sign up by filling in your details. Alternatively, you can sign up with your Google / Apple account in a single click. Once you accept the Terms and Conditions, you can set up your profile.

To view the ‘Terms and Conditions’, go to the ‘Home’ tab and click on the three dots in the top right corner (if you are accessing the App) or scroll down to the bottom (if you are accessing the Website) and then click on ‘Terms & Conditions’.

Self Assessments are designed to help you get a clear understanding of your mental and emotional state, so you can take preventive or corrective action for better mental and physical well-being. Also, the assessment related to personality type help you understand your true self better in order to improve your communication and develop effective coping strategies for a healthier and happier life.

Stella is a Virtual Wellness Assistant trained in Clinically Approved Cognitive Behavioral Therapy. Stella is designed to be a guide, friend, and confidante. Additionally, Stella is an empathetic, open-minded, and thoughtful assistant with a creative approach to shift negative thoughts into positive conversations.

Stella is not a counselor, psychologist or psychotherapist, and is not designed to treat mental illness or SOS situations.

Stella is available 24×7 on the United We Care app and website.

Stella can perform the following functions:

– Patiently listens to you and responds back in your preferred language from the many available options.

– Through Clinically Approved Psychometric Assessments, Stella understands the mental state of the user and recommends/suggests peer reviewed activities, worksheets and Self Care content pieces.

– Stella helps set reminders on the United We Care app.

For Professionals

You can go to the Google PlayStore or App Store and search for United We Care.

Open the application/ website and click on Register, then click on Register as Professional. You will be able to sign up by filling in your details. After filling in your details, you will be directed to the next page where you have to enter the OTP received on your mobile number and set up a password. Now enter your password and click on Save Password. After this, you can set up your profile and explore the App/ Website.

You can either reset while you are logged in to the account or while trying to sign in the App/Website:

While signing in: You can click on the ‘Forgot password’ option, and you will be directed to the next page where you will have to enter the OTP (one time password) received on your registered mobile number/ email I’d and reset your password.

While you’re in the App/ Website: Go to the Home tab, click on the three dots on the top right corner (if you are accessing the app), click on Settings, then enter the old and new password under the Change Password section and click on Save Password.

The bank details are taken to transfer your payments in the future. Be rest assured, your bank details are safe and confidential with us

Your profile will be activated within 48 hours, provided there is no issue with your documents or any other information you have updated.

You will get an email and message on your registered email address and mobile number respectively. 

To edit your profile, go to the More tab (if you are accessing the App)/ go to the Dashboard (if you are accessing the Website), click on My Profile and then click on Edit Info (it’s on the top right corner). Now you can edit the details and then click on Save Changes.

If at any point you want to change your available slots, log in to your account, click on Manage Schedules and then click on Schedule Settings. Now you can edit (add/ block/ make available) your slots and then click on Save Changes.

You will get a confirmation email and message on your registered email address and mobile number respectively. You will also will be able to view your upcoming appointments in the My Appointments tab.

To view your appointments, go to the Appointments tab and you will be able to see the details of all your scheduled appointments.

To connect with your client at the time of your appointment, go to the Appointments tab, Swipe left on the specific appointment (if you are accessing the App) and click on highlighted mode (chat/ Voice call/ video call). The mode will be highlighted only at the time of your appointment. You will then get connected to your client. 

Please note, you have to initiate the call from the App/Website at the time of the appointment.

You will get a reminder email and a message on your registered email address and mobile number respectively. You will receive these reminders 24 hours before your appointment, as well as 1 hour before your appointment.

If a call gets disconnected, you can reconnect with your client in the same way in which you initiated the session. However, the client will also have an option to call you back from the App/ Website.

Once your call ends, you will be directed to the Feedback page on the App/Website where you can add your comments.

The client cannot see the comments added by you.

To view your Reviews and ratings, go to the More tab and click on My Reviews & Ratings if you are accessing the app or go to the dashboard and click on My Reviews & Ratings if you are accessing the website.

No, your personal number is not shared with any client. The session calls take place only through the application/ Website.

To view the Terms and Conditions, go the Home tab and click on the three dots on the top right corner (if you are accessing the App) or go the Dashboard (if you are accessing the Website) and then click on Terms & Conditions.

If you wish to receive messages, you can login to your account, click on the three dots on the top right corner (if you are accessing the App), click on Settings and activate your SMS Alerts

You will get a confirmation email and message on your registered email address and mobile number respectively. You will also be able to view your upcoming appointments in the My Appointments tab.

Though we highly discourage cancelling any appointments, however to cancel in case of an emergency, you can write to us at professionals_canada@unitedwecare.com.

To know more about your client, login to your account, go to the Home tab (if you are accessing the App)/ go to the Dashboard (if you are accessing the Website) and click on My Clients. Now you can swipe right on the specific client and click on About client or Session History.

To view your earnings / payment details, go to the More tab (if you are accessing the App) or go to the Dashboard (if you are accessing the Website) and click on My Earnings. Here you will be able to see all your earnings date wise.

Your payments will be transferred to your bank account, details of which you have submitted while registering on the App / Website.

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