Frequently Asked Questions (FAQs)

For Users

You will get a confirmation email and message on your registered email address and mobile number respectively. You will be also able to view your upcoming appointments in the My Services tab.

Open the application/ webitse and click on Register, then click on Register as User. You will be able to sign up by filling in your details. After selecting one of the options and filling in your details, you will be directed to the next page where you have to set up a password. Now enter your password and click on Save Password. After this, you can set up your profile and explore the App/ Website.

You will get an invoice on your email once you book an appointment and make the payment. You will have to pay in advance only.

You can go to the Google PlayStore or Apple App Store and search for United We Care.

You can either reset while you are logged in to the account or while trying to sign in the App/ Website:

While signing in: You can click on the ‘Forgot password’ option, and you will be directed to the next page where you will have to enter the OTP (one time password) received on your registered mobile number/ email I’d and reset your password.

While you’re in the App/Website: Go to the Home tab, click on the three dots on the top right corner (if you are accessing the App), click on Settings, then enter the old and new password under the Change Password section and click on Save Password.

At the time of your appointment, you will get an incoming video call, voice call or a message depending on the preferred mode of communication. Answer the call or reply to the message to get connected with your professional and start your session.

You cannot cancel your appointment. Rescheduling of appointments needs to be done 24 hours in advance and you can do so by writing to us at contacts.india@unitedwecare.com. Any reschedule requests outside of this window may or may not be accepted, depending on the availability and other factors.

No, your personal number is not shared with any expert. The session calls take place only through the application.

To view the Terms and Conditions, go the Home tab and click on the three dots on the top right corner (if you are accessing the App) or go the Dashboard (if you are accessing the Website) and then click on Terms & Conditions.

If a call gets disconnected, you can log in to your account, go to the My Services tab, swipe left on the specific ongoing appointment (if you are accessing the App) and click on highlighted mode (chat/ Voice call/ video call). However, this option will be available to you only during the time slot booked by you. 

Yes you can change your professional. To do this, open the application, go to the More tab and click on Change my professionals. Now, click on the category of professionals (Social worker/ Psychotherapist/ Lawyer) that you want to change, answer a few simple questions and then you will be able to view profiles of a few suitable professionals for you. Select the professional of your choice and click on Continue Booking to book an appointment.

The sessions are 100% confidential and 1-1 with the professionals.

If you wish to receive messages, you can login to your account, click on the three dots on the top right corner (if you are accessing the App), click on Settings and activate your SMS Alerts.  

You haven’t received a reply because the professional is offline and has not seen your message. The professional will get back to you within 24 hours. Please have patience and be rest assured that you will get a response.

We do not refund any amount for session(s) already paid for. However, You can reschedule your appointment 24 hours prior to the scheduled time of your appointment by writing to us at contactus.canada@unitedwecare.com. Also, if you are not satisfied with your professional, you can change your professional at any point by logging into your account.

If you have a Benefit Plan that covers Clinical Services and you have ticked the box for the same in your Profile in the App, you will receive an individual Invoice via email after every session. You can use this invoice to claim your Insurance.

To view all your past sessions, go to the More tab (if you are accessing the App) or go to the Dashboard (if you are accessing the Website) and then click on My Activity List. Here you will be able to see the list of your past appointments, along with the name of the professional, date, time and mode of your session.

You can avail these sessions anytime as per your convenience. No validity is applicable on these sessions.

For Professionals

You can go to the Google PlayStore or App Store and search for United We Care.

Open the application/ website and click on Register, then click on Register as Professional. You will be able to sign up by filling in your details. After filling in your details, you will be directed to the next page where you have to enter the OTP received on your mobile number and set up a password. Now enter your password and click on Save Password. After this, you can set up your profile and explore the App/ Website.

You can either reset while you are logged in to the account or while trying to sign in the App/Website:

While signing in: You can click on the ‘Forgot password’ option, and you will be directed to the next page where you will have to enter the OTP (one time password) received on your registered mobile number/ email I’d and reset your password.

While you’re in the App/ Website: Go to the Home tab, click on the three dots on the top right corner (if you are accessing the app), click on Settings, then enter the old and new password under the Change Password section and click on Save Password.

The bank details are taken to transfer your payments in the future. Be rest assured, your bank details are safe and confidential with us

Your profile will be activated within 48 hours, provided there is no issue with your documents or any other information you have updated.

You will get an email and message on your registered email address and mobile number respectively. 

To edit your profile, go to the More tab (if you are accessing the App)/ go to the Dashboard (if you are accessing the Website), click on My Profile and then click on Edit Info (it’s on the top right corner). Now you can edit the details and then click on Save Changes.

If at any point you want to change your available slots, log in to your account, click on Manage Schedules and then click on Schedule Settings. Now you can edit (add/ block/ make available) your slots and then click on Save Changes.

You will get a confirmation email and message on your registered email address and mobile number respectively. You will also will be able to view your upcoming appointments in the My Appointments tab.

To view your appointments, go to the Appointments tab and you will be able to see the details of all your scheduled appointments.

To connect with your client at the time of your appointment, go to the Appointments tab, Swipe left on the specific appointment (if you are accessing the App) and click on highlighted mode (chat/ Voice call/ video call). The mode will be highlighted only at the time of your appointment. You will then get connected to your client. 

Please note, you have to initiate the call from the App/Website at the time of the appointment.

You will get a reminder email and a message on your registered email address and mobile number respectively. You will receive these reminders 24 hours before your appointment, as well as 1 hour before your appointment.

If a call gets disconnected, you can reconnect with your client in the same way in which you initiated the session. However, the client will also have an option to call you back from the App/ Website.

Once your call ends, you will be directed to the Feedback page on the App/Website where you can add your comments.

The client cannot see the comments added by you.

To view your Reviews and ratings, go to the More tab and click on My Reviews & Ratings if you are accessing the app or go to the dashboard and click on My Reviews & Ratings if you are accessing the website.

No, your personal number is not shared with any client. The session calls take place only through the application/ Website.

To view the Terms and Conditions, go the Home tab and click on the three dots on the top right corner (if you are accessing the App) or go the Dashboard (if you are accessing the Website) and then click on Terms & Conditions.

If you wish to receive messages, you can login to your account, click on the three dots on the top right corner (if you are accessing the App), click on Settings and activate your SMS Alerts

You will get a confirmation email and message on your registered email address and mobile number respectively. You will also be able to view your upcoming appointments in the My Appointments tab.

Though we highly discourage cancelling any appointments, however to cancel in case of an emergency, you can write to us at professionals_canada@unitedwecare.com.

To know more about your client, login to your account, go to the Home tab (if you are accessing the App)/ go to the Dashboard (if you are accessing the Website) and click on My Clients. Now you can swipe right on the specific client and click on About client or Session History.

To view your earnings / payment details, go to the More tab (if you are accessing the App) or go to the Dashboard (if you are accessing the Website) and click on My Earnings. Here you will be able to see all your earnings date wise.

Your payments will be transferred to your bank account, details of which you have submitted while registering on the App / Website.