Frequently asked Questions
App Usage and Accessibility
Download from the Flyer: If you have a flyer/card from Abundabox with you, simply use your mobile device to scan the QR code provided. This will directly take you to the app store relevant to your device where you can download the app.
If Using a Laptop/Desktop: You can also use the QR code option by scanning the code found on the flyer/card from Abundabox. Scanning this with your mobile device will redirect you to the download page in your web browser.
If on a Mobile Device: Look for the “Download App” option on the landing page you visited before arriving at these FAQs. Tapping this option will direct you to the App Store for iPhone users or the Google Play Store for Android users, where you can download the United We Care app directly.
Alternatively, you can manually search for “United We Care” in your device’s app store to find and install the app.
On the landing page you visited before arriving at these FAQs and the flyer/card in your AbundaBox, you will see a QR code. Use your smartphone’s camera to scan this QR code. A notification will pop up on your screen; tap on it, and you’ll be directed to download the United We Care app from your device’s app store. This makes it easy to get started with our services right away.
Yes, you can access United We Care services without a smartphone. Our website is designed to be accessible from any computer or tablet. By visiting our website on a computer or tablet, you’ll be able to engage with many of our resources, programs, and features. However, please note that the experience and some functionalities may differ from those in the app. We encourage using the app for the most comprehensive and seamless access to everything United We Care has to offer.
Absolutely. United We Care’s services are designed to be accessible across various devices, including smartphones, tablets, and computers. Your account and progress will be synchronized across devices, so you can seamlessly switch between them according to your convenience and continue where you left off.
Downloading the United We Care app is completely free, and with your special access, you can enjoy all our programs at no additional cost. This includes unlimited conversations with Stella, our AI chatbot, and full access to our mental wellness content and courses. The only service that requires payment is one-on-one coaching sessions with our experts. Rest assured, you will be clearly informed about any potential costs, allowing you to make an informed decision before proceeding.
The United We Care app and services are primarily offered in English; however, Stella, our advanced AI companion, is multilingual and proficient in 29 languages. This includes, but is not limited to, English, Spanish, French, and Arabic. Our commitment to diversity and accessibility ensures that users from various linguistic backgrounds can engage with Stella and receive support and guidance in their preferred language. This multilingual capability allows us to extend our mental wellness support to a broader global audience.
UWC Subscription through Abundabox and Benefits
Your UWC Subscription through AbundaBox unlocks exclusive access to an array of services from United We Care, specifically curated to enrich your mental health journey. This includes unlimited interactions with Stella, our advanced AI companion, crafted to offer emotional support and guidance. Beyond this, you gain entry to our rich digital content library, encompassing a diverse selection of mental health and wellness courses, along with a variety of audio programs, insightful videos, and informative blogs. Each piece of content is selected with the intention of supporting and nurturing your path to improved mental well-being, providing you with a comprehensive toolkit for navigating life’s ups and downs.
To start a conversation with Stella, our AI chatbot, simply open the United We Care app and look for the “Chat with Stella” option. Tap on it, and you’ll be connected with Stella. You can then type your questions or share what’s on your mind. Stella is ready to offer support, guidance, and information on our services and resources.
Stella is a state-of-the-art generative AI designed for psychological first aid, offering immediate and accessible support to those experiencing subclinical psychological conditions. Your 24/7 companion for mental wellness support, Stella can engage in conversations to provide emotional assistance, conduct assessments to better understand your mental health needs, and recommend appropriate resources or experts. Whether you’re seeking advice, need someone to listen, or looking for guidance on which services might benefit you, Stella is here to help.
United We Care platform offers a wide range of clinically approved programs designed to support mental wellness. These include self-help courses, guided meditations, and do-it-yourself exercises covering topics like stress management, anxiety relief, building resilience, and enhancing emotional well-being. Our programs are developed by mental health professionals and are aimed at empowering you to improve your mental health at your own pace.
Registration, Access, and Referral Benefits
The referral code is designed to provide AbundaBox subscribers with special access to United We Care app’s premium features. This includes enjoying seamless interactions with Stella, our AI chatbot, and gaining exclusive access to selected programs. The referral code acts as your key to unlocking these unique benefits, enhancing your mental wellness journey with our specialized offerings.
When you subscribe to AbundaBox and register your email ID, your exclusive benefits within the United We Care app are automatically granted. This seamless integration allows you immediate access to premium features, including our AI chatbot Stella and curated programs. If for some reason you subscribed to AbundaBox without registering an email ID or your benefits aren’t active, simply enter your referral code in the United We Care app. This ensures that every AbundaBox subscriber can enjoy the full suite of exclusive benefits as part of our partnership, regardless of how you initially set up your subscription.
When you’re signing up in the United We Care app, you’ll see a field to enter your referral code. Type the code provided on the flyer/card from your AbundaBox. This will unlock access to Stella and our specialized courses for you.
If you’ve already registered without using the referral code, don’t worry. Go to the “Profile” section of the app, where you’ll find an option to add or enter your referral code in the “Edit Profile” subsection. Input the code from your AbundaBox flyer/card there to activate your special access.
Seek Assistance
Our support team is always here to support you. Should you have any questions or require assistance, you can leave a message at our support number, 1 800 513 8153. We aim to respond within 24 hours. Additionally, you’re welcome to contact us via email at [email protected] at any time. For direct queries through our platform, simply click on the “Get in Touch” or “Contact Us” section available on both our app and website. Rest assured, our team is dedicated to providing helpful responses and ensuring you receive the support and information you need.
If you’re in need of personal assistance or wish to speak with an expert, the United We Care app provides two straightforward pathways to support. On the homepage, you’ll find sections for “Professional Help” and “Book Session,” where you can choose the type of clinician or expert best suited to your needs. Additionally, Stella, our AI companion, can guide you to the appropriate service based on your conversations. If Stella identifies your need for expert consultation, or if you explicitly request it, she will direct you to the right clinician.
United We Care offers resources and support for mental wellness but is not equipped to provide real-time emergency assistance. In the event of an emergency, our platform can guide you to general information on how to find mental health facilities and professionals. For urgent situations requiring immediate intervention, we recommend contacting local emergency services or a dedicated mental health crisis line that can offer direct assistance and location-based support.
Should you face any technical difficulties or challenges accessing our services, our support team is available to assist. You can leave a message detailing the issue via our “Get in Touch” or “Contact Us” options on our app and website, or by calling our support number at 1800 513 8153. Providing detailed information about the problem will help us address your concerns more efficiently. Rest assured, we are committed to resolving any issues you encounter as swiftly as we can.
Privacy, Safety, and Emergency Procedures
At United We Care, safeguarding your privacy and the security of your personal information is paramount. We adhere to the highest standards of data protection and are certified/compliant with key regulations and standards, including HIPAA, ISO 27001, SOC. Our platform strictly follows international data protection regulations, ensuring that your conversations, data, and personal information are kept confidential and secure at all times.
To update your personal information or preferences, simply log onto the United We Care app and navigate to the “Profile” or “Settings” section. Here, you can edit details such as your name, nickname, date of birth, and more. Remember to save your changes before exiting to ensure your profile is updated.
United We Care is primarily focused on providing mental and behavioral health support and is not equipped for emergency response. In line with our platform’s guidelines, while we offer an SOS option that lists emergency contact numbers and resources for urgent mental health support, it is crucial to understand that this is for informational purposes only. If you are in a crisis situation, including but not limited to, being at risk of harm to yourself or someone else, or if you need immediate assistance, we urge you not to rely on online services. Instead, please contact your primary care provider (PCP), seek out emergency services at the nearest urgent care or emergency room, or call 911 for immediate help. Additionally, the National Suicide Prevention Lifeline is available at 988 or through their website at 988lifeline.org for support in crisis situations. It’s important to have or establish a primary care provider for ongoing preventative and continuity of care.
United We Care offers a range of resources for individuals experiencing severe anxiety or depression. This includes access to professional mental health consultations, therapeutic courses, self-help tools, and support from Stella, our AI chatbot. We also provide educational content and community support forums to help you understand and manage your condition. If you’re struggling, we encourage you to reach out through the app for personalized support and guidance.
